Privacy Policy
A legal disclaimer
The information provided on the Raffiel Nias website, social media pages, and online listings is for general information purposes only. While we strive to keep all details accurate and up to date, Raffiel Nias makes no guarantees regarding the completeness, reliability, or accuracy of any content, including room descriptions, rates, facilities, or availability. All information is subject to change without prior notice.
Raffiel Nias is not responsible for any loss, damage, or inconvenience resulting from the use of this website or reliance on any provided information. Guests are encouraged to confirm details directly with our staff before making travel or booking decisions.
Raffiel Nias has no control over their policies, content, or services and is not liable for any issues arising from their use.
By staying at Raffiel Nias, guests agree to follow local regulations, safety guidelines, and hotel rules. Raffiel Nias is not responsible for personal injuries, loss of belongings, or damages caused by natural events, weather conditions, or guest negligence.
For questions or clarification, please contact us directly.
Privacy Policy - the basics
Personal Information We Collect
We may collect:
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Name, email, phone number
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Booking details
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Payment information
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Guest preferences (e.g., airport pickup requests)
How We Use Your Information
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To confirm reservations
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To process payments
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To provide customer service
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To send booking updates and important notices
Data Protection
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Your personal data is kept confidential and never sold.
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Information is shared only when required for bookings, payment processing, or legal reasons.
Third-Party Platforms
When booking through external platforms like Booking.com or Airbnb, their privacy policies apply.
Raffiel Nias is not responsible for how external partners handle data.
Your Rights
Guests may request:
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A copy of their stored information
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Correction of inaccurate data
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Deletion of personal information (when legally allowed)
Surf & Activity Liability Waiver – Raffiel Nias
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Surfing and ocean-related activities are inherently risky.
By staying at Raffiel Nias, guests acknowledge and agree that:
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Surfing, swimming, and water activities involve natural hazards such as strong waves, currents, coral reefs, tides, injuries, or accidents.
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Guests participate voluntarily and at their own risk.
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Raffiel Nias, its owners, and staff are not liable for injuries, accidents, medical issues, or loss resulting from participation in water activities or equipment use.
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Guests are responsible for evaluating their skill level and using proper safety equipment.
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Rental equipment (surfboards, scooters, gear) must be used responsibly, and any damage must be paid for by the guest.
By staying at Raffiel Nias, guests accept this liability waiver.